AHU Technologies Recruitment · 5 months ago
Helpdesk/ Customer Support Entry
Washington , DC 20009
Full-time
Onsite
Entry Level
$22/hr - $25/hr
1+ years expAHU Technologies INC. is an IT consulting and staffing firm that provides IT solutions to various industry sectors. They are seeking a Customer Support Entry level representative who will be responsible for answering technical inquiries, documenting issues, and providing high levels of customer service to end users.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Answer calls in a dynamic IT operations environment, supporting multiple agencies
Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
Log and route service requests and incidents in an incident management system
Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
Provide a high level of customer service to end users on a daily basis
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
Collaborate with the IT leadership team to select and implement cost-effective technology for District
Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Qualification
Required
1-5 yrs providing IT technical support to computer system users by telephone, email, etc. **Required 1 Year**
1-5 yrs maintaining computers, systems and printers in a professional setting. **Required 1 Year**
1-5 yrs installing and troubleshooting computer operating systems and software. **Required 1 Year**
Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X). **Required 1 Year**
Customer service support experience in either a face to face or phone support role. **Required 2 Years**
Experience providing technical support in a 'call center' environment where the candidate received multiple calls at once. **Required 1 Year**
Experience tracking service request/incidents using a ITSM tool. **Required 1 Year**
Provide customer-oriented results and build an efficient end-user support environment. **Required 1 Year**
Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management. **Required 1 Year**
Knowledge of Microsoft Office Suite (Office 365). **Required 1 Year**
Excellent written and verbal communication skills in a professional setting. **Required 2 Years**
Preferred
Microsoft Certifications: MCP Windows 10, CompTIA A+ etc. **Highly desired**
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase