Planet Fitness · 4 months ago
Brand Excellence Administrator
Gainesville, FL 32609
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrPlanet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, seeking a Brand Excellence Administrator to enhance the member experience. The role involves assisting in gym operations, providing administrative support, and ensuring exceptional customer service while promoting a high-performing club atmosphere.
FitnessHealth CareTrainingWellness
Responsibilities
Assist in the sustainment of a high performing club and team centered upon customer service excellence
Elevate club level atmosphere through high energy and focus upon club operation optimization
Administrate in conjunction with Franchise Management and provide backup support to Club Management
Assist in scheduling and supervising staff
Member service oversight - Ensuring staff is providing a superior customer experience at all times
Assist in resolving or escalating employee issues or concerns
Involved in all front desk related activities including:
Receive phone calls in a friendly tone and provide administrative assistance with questions or concerns
Greet and register members and guests
New member enrollment
Conduct tours
Facilitate all member requests, issues and questions
Provide ancillary oversight on club cleanliness and maintenance
Provide assistance in ordering and receiving supplies
Assist in tracking statistics and reports (weekly, monthly, and annually)
Backup staff support
Qualification
Required
Dynamic, diligent, driven
Hard working, enthusiastic and energetic motivator
Sharp focus and strong problem resolution skills
Superior customer service skills with a clear passion for health, fitness, and wellness
Critical thinking, integrity, and diplomacy necessary
Basic computer proficiency (Microsoft Suite)
High school diploma/GED equivalent required
Must be 18 year of age or older
Preferred
Experience working as a Member Service Representative at Planet Fitness considered a plus
Current CPR Certification recommended
Benefits
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Bonus based on performance
Company parties
Free uniforms
Wellness resources
Company
Planet Fitness
Planet Fitness is a provider of fitness training programs and classes.
Founded in 1992
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.27BKey Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M
Leadership Team
Colleen Keating
Chief Executive Officer
Brian Povinelli
Chief Marketing Officer
Recent News
2026-01-19
2026-01-12
The Philadelphia Inquirer
2026-01-08
Company data provided by crunchbase