AHU Technologies Recruitment · 5 months ago
Helpdesk Specialist Journeyman/ Microsoft Certification: MCP
Washington , DC 20009
Full-time, Contract
Onsite
Mid, Senior Level
$25/hr - $28/hr
6+ years expAHU Technologies INC. is an IT consulting and staffing firm that provides solutions to various industry sectors across the United States. They are seeking a Helpdesk Specialist Journeyman who will be responsible for diagnosing and resolving technical issues, providing support for desktop software and operating systems, and ensuring high levels of customer service to end users.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Resolve technical issues and closing out assigned
Service/Incidents requests within the agency's Service Level Agreements
Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Log and route service requests and incidents in an incident management system
Provide a high level of customer service to end users on a daily basis
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
Collaborate with the IT leadership team to test and implement cost effective technology for District
Maintain service level agreements related to Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Responds to and diagnoses problems through discussion with users
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps
Supervises operation of help desk and serves as focal point for customer concerns
Provides support to end users on a variety of issues
Identifies, researches, and resolves technical problems
Responds to telephone calls, emails, and personnel requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Qualification
Required
6 yrs installing and configuring system hardware/software in an enterprise environment
6 yrs installing operating system (OS) patches and upgrades
Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
Bachelor's degree in IT or related field or equivalent experience
Experience using an endpoint management tool to provide remote support
Strong Customer Service Skills
Experience providing administrative support in an IT environment
Proficient time management skills and detail oriented organizational skills
Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
Expertise in troubleshooting hardware related issues
Expertise in troubleshooting complex software related issues
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
Preferred
Microsoft Certifications: MCP
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase