Amazon · 3 months ago
Principal Product Manager, Technical, Workspace, Amazon Connect
Seattle, Washington, USA
Full-time
Hybrid
Senior Level, Lead/Staff
$163K/yr - $282K/yr
7+ years expAmazon is a leader in cloud computing and technology solutions, and they are seeking a Principal Product Manager, Technical for Amazon Connect. In this role, you will own and drive the workspace for Amazon Connect, focusing on enhancing the customer experience through AI-powered solutions and driving adoption among users.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Own the product strategy for Amazon Connect workspace serving contact center agents and end-customers, driving adoption across Amazon Connect customers. This includes development of agent and customer-facing applications that accelerate workspace adoption and usage
Define patterns and standards for application integration, enabling both Amazon teams and partners to build high-quality experiences within workspace
Drive the product strategy and execution for integrating Connect's AI capabilities into workspace, creating experiences where humans and AI agents work together effectively
Develop positioning and go-to-market strategies that accelerate user adoption
Build and grow relationships with strategic customers, serving as the primary escalation point and thought leader for workspace vision
Create mechanisms that scale quality and consistency as our applications continue to scale
Qualification
Required
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred
Experience with contact center or customer engagement applications
Track record of evolving applications through significant technological transitions
Deep expertise with modern technology architectures and patterns
Extensive knowledge of AWS services and cloud architecture
Background in human-AI interaction design or related fields
Benefits
Medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-11
Company data provided by crunchbase