BankNewport · 4 months ago
Float Teller
Cranston, RI
Full-time
Onsite
Entry Level
1+ years expBankNewport is committed to providing employees with opportunities for career development. The Float Teller role involves providing exceptional customer service, conducting financial conversations to identify customer needs, and fulfilling various banking transactions across multiple locations.
Financial ServicesVenture Capital
Responsibilities
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers
This role is one that covers multiple locations. Will be required to drive to area branches as needed
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner
Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions
Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities. Fully understands and participates in the Retail Incentive Plan
Markets a full range of consumer and small business banking services to existing customers and prospects
Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems
Fully adopt and utilize the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences
Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction
Demonstrates expert Digital Banking knowledge and proficiency. Advise customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services
If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS)
Adhere to all bank policies and procedures, audit, regulatory and security guidelines
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers
A Relationship Banker may be asked to fulfill certain supervisory responsibilities by the Branch Sales Manager and/or Branch Operations Manager. These responsibilities include – opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals. The ideal candidate must have an overall performance rating of 3 or above while exhibiting sound judgement. This designation of responsibilities allows the Relationship Banker the opportunity to develop into the Sr. Universal Banker as applicable
Processes and settles ATM work or Vault cash as needed
Provides flexibility of coverage during branch hours of operation and at other branches as needed
Performs related and unrelated duties as may be needed
Qualification
Required
1-2 year experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred
At least 6 months cash handling experience
Must be proficient with technology and digital banking services; Microsoft Office, specifically word and excel and possess familiarity with technical devices including tablets and smartphones
Must have excellent customer service, communications, problem solving and organizational skills
Must be able to handle multiple tasks simultaneously
Must attend and successfully complete trainings related to position
Must be a team player
Preferred
customer service experience and needs-based banking sales preferred
Company
BankNewport
BankNewport is a banking firm offering personal and business banking products and services in Rhode Island.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Antone Franco
Vice President, Branch Manager
Murray Charron
VP Senior Commercial Lender
Recent News
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