Director, Customer Supply Chain - Retail jobs in United States
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Medline · 4 months ago

Director, Customer Supply Chain - Retail

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$153K/yr - $229K/yr
date7+ years exp

Medline Industries, LP is a growing organization dedicated to exceptional customer service and operational efficiency. The Director of Customer Supply Chain for Retail will manage a team to ensure on-time delivery, drive process improvements, and maintain high customer service standards while collaborating cross-functionally.

Consumer GoodsHealth CareHospitalityManufacturingMedical
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H1B Sponsor Likelynote

Responsibilities

Develop and grow a world-class customer support model that enables and directly drives customer satisfaction, adoption and confidence in Medline as a supplier
Provide continuous feedback, coaching, training, and development assistance to your team to foster ongoing growth while upholding their status as experts in Retail customer service
Create a continuous improvement culture that advances the people, processes and technology to deliver higher performance and productivity
Develop and implement support framework and process aligning with the company's overall goals and objectives and deliver a world class customer support experience while maintaining costs
Review processes to maximize efficiencies in the daily operation of order volume from our key accounts. Work with Retail divisional and operations leadership to develop and improve policies and practices to improve and maintain OTIF expectations with key customers
Respond to escalated calls from customers and sales reps; taking necessary steps to resolve problem situations. Refer complaints of service failures to designated departments for investigation
Help to drive standardized tools, measures and customer supply chain work processes across all the customer team. Which includes Identifying and implementing process improvements to increase efficiency through standardization, automation, delegation, and elimination of non-value-added work
Typically, manages through multiple Managers
Provides leadership and management to one or more major departments of an operating unit or to a department that has system-wide accountability
Strategic, tactical and operational planning(12+ months) for the function or department; Direct budgetary responsibility for one or more departments, functions or major projects/programs; Interpret and execute policies for department projects
Recommend and implement new policies or modifications to existing policies; Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Qualification

Customer service managementOperational efficiencySAPData analysisTeam leadershipCoachingProcess improvementProblem resolutionInfluencing others

Required

Bachelor's Degree
At least 7 years of customer service experience
At least 4 years of experience directly managing people including hiring, developing, motivating, and directing people as they work
Experience identifying operational issues, recommending, and implementing strategies to resolve problems
Experience influencing and motivating others to drive results in a multi-location and matrixed environment
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Advanced level knowledge of SAP

Benefits

Health insurance
Life and disability
401(k) contributions
Paid time off

Company

Medline

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Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
dateFounded in 1966
location
Mundelein, Illinois, USA
people-size10001+ employees
web-link
http://www.medline.com/home.jsp

H1B Sponsorship

Medline has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)

Funding

Current Stage
Public Company
Total Funding
$0.5M
Key Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M

Leadership Team

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Steve Miller
Chief Operating Officer
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Amanda Laabs
Chief Product Officer
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Recent News

Packaging-Gateway.com
Ranpak and Medline deepen packaging automation collaboration
2026-01-16
Business Wire
Ranpak and Medline Partner to Advance Automation and Sustainable Packaging Across High-Volume Distribution Operations
2026-01-15
Investing.com
Analysts initiate coverage on Medline after IPO, flag growth visibility and margin
2026-01-13
Company data provided by crunchbase