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Cloud Software Group · 1 week ago

Lead Business Process Operations Analyst

United States

Full-time

Remote

Senior Level

7+ years exp

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. The role involves managing customer account reconciliation, collaborating with customers to resolve overdue balances, and identifying opportunities for process improvement and automation.

Information TechnologySoftwareWeb Development

H1B Sponsor Likely

Responsibilities

Responsible for customer account reconciliation of of open receivables

Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment

Research invoice and payment/cash application history on large accounts

Ability to perform and oversee tactical tasks performed by third party outsourcer

Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes

Identify opportunities for process improvement and automation

Drive end to end process definition and optimization solution implementation

Ability to influence leaders across the business / strong business acumen

Contribute to technology solution innovation

Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors

Ability to analyze large amounts of data

Monitor credit and collections reporting and identify trends and actionable insights

Qualification

Oracle FusionSalesForceSAPExcelTechno-functional skillsAnalytical skillsProblem-solving skillsCommunication skillsWork independentlyWork ethic

Required

Bachelor degree required

Minimum 7 years of relevant experience

Familiarity with Oracle Fusion, SalesForce, SAP, Excel

Excellent verbal and written communication skills

Strong techno-functional skills

Ability to work independently

Strong work ethic with analytical and problem-solving skills

Company

Cloud Software Group

Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed.

Founded in 2022

San Francisco, California, USA

10001+ employees

https://www.cloud.com/

H1B Sponsorship

Cloud Software Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (79)

2024 (126)

2023 (105)