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Four Seasons Hotels and Resorts · 2 days ago

Resident Services Assistant, Full Time

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$23.50/hr - $23.50/hr

Four Seasons Hotels and Resorts is dedicated to creating exceptional experiences for guests and residents. The Resident Services Assistant is responsible for ensuring an exceptional living experience by managing resident requests, delivering parcels, and providing information about hotel services and amenities.

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Responsibilities

Assist residents with door, luggage, transportation requirements, parcels, groceries, etc

Provide information regarding hotel events, outlets and amenities

Answer telephones at the residence’s concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums

Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Manager

Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing

Updates homeowner profiles with any relevant information

Manage and provide access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access

Assists Residential Concierge with responsibilities and duties in their absence or due to heavy volume periods