Hospital for Special Surgery · 3 months ago
Director Service Lines Operations
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$147K/yr - $224K/yr
5+ years expHospital for Special Surgery is a top-ranked hospital for orthopedics and rheumatology, seeking a Director of Service Lines Operations. The role involves providing strategic leadership and operational oversight for service lines, ensuring integration of clinical and administrative functions while improving performance and patient experience.
Health CareMedical
Responsibilities
Provide visionary leadership and strategic direction for all Service Lines operations, ensuring the seamless integration of clinical and administrative functions
Develop and execute operational strategies that support institutional goals and clinical priorities across multiple physician practices
Lead cross-functional initiatives to improve physician practice performance, patient experience, and operational efficiency
Oversee the creation, monitoring, and analysis of key performance indicators (KPIs), driving data-informed decision-making and continuous performance improvement
Partner with Finance to manage budgets, resource allocation, and cost containment strategies to ensure financial sustainability of Service Lines operations
Anticipate and address operational challenges by collaborating with clinical and administrative leaders to mitigate risks and support service line growth
Lead the planning and facilitation of Service Line-wide meetings, synthesizing key outcomes into strategic actions and communications
Serve as the primary administrative liaison between Service Lines physician practices and hospital departments, promoting alignment and coordination across the enterprise
Ensure compliance with institutional policies and operational standards while advancing operational excellence across all service areas
Provide executive oversight for service recovery efforts, ensuring high-quality patient experience and timely issue resolution
Lead preparation of strategic presentations and executive summaries on behalf of Service Lines leadership
Provide leadership oversight of physician practice operations across Service Lines, ensuring consistent execution of workflows, staffing models, and performance standards
Lead the design and implementation of physician scheduling and practice template strategies to optimize patient access, provider productivity, and operational efficiency
Use data analytics and stakeholder feedback to identify trends and performance gaps, collaborating with managers to develop and implement improvement initiatives
Partner with departmental and Service Lines leadership on physician access, ambulatory performance, quality measures, and value-based care readiness
Drive standardization and accountability in practice operations, aligning office teams with institutional initiatives and compliance requirements
Provide strategic leadership for workforce planning, staff development, and performance management across physician office teams
Mentor and guide Managers, fostering a high-performing leadership team and promoting professional growth at all levels
Ensure consistent onboarding, education, and ongoing competency training for physician office staff in partnership with Human Resources and Education
Oversee staffing models and resource deployment strategies, including float pools and temporary staffing, to support operational continuity and flexibility
Lead performance evaluation processes, implement development plans as needed, and ensure a strong pipeline of talent and leadership within the department
Qualification
Required
Bachelor's degree required; Master's degree (MBA, MHA, MPH or related) strongly preferred
Minimum 5-10 years progressive leadership experience in healthcare operations, including management of multiple teams or service lines within a hospital or health system
Demonstrated success in strategic planning, operational management, and financial oversight of complex clinical services
Proven ability to lead, mentor, and develop managers and multidisciplinary teams
Strong analytical skills with experience interpreting complex data and driving performance improvements
Exceptional communication, interpersonal, and negotiation skills with the ability to build consensus and influence stakeholders at all levels
Advanced proficiency in MS Office and familiarity with healthcare IT systems (e.g., scheduling software, EHR, timekeeping)
Knowledge of healthcare regulatory requirements and quality standards
Ability to thrive in a fast-paced, dynamic environment while managing competing priorities
Benefits
Additional benefits consistent with the role
Company
Hospital for Special Surgery
Hospital for special surgery is the top ranked new york hospital for orthopedics and rheumatology.
5001-10000 employees
H1B Sponsorship
Hospital for Special Surgery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (20)
2023 (27)
2022 (32)
2021 (18)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
Stavros Niarchos Foundation (SNF)Flare Capital Partners
2023-06-12Grant· $10M
2022-10-25Series A· $21M
2018-07-16Grant· $5.6M
Leadership Team
Tara M. McCoy
Chief Executive Officer, HSS Florida
Bill Donato
Senior Advisor Supply Chain
Recent News
Crain's New York Business
2026-01-13
HospitalManagement.net
2026-01-13
Company data provided by crunchbase