Inteletech Global Inc · 3 months ago
End User Technical Support/IT Helpdesk
Boise, ID 83720
Full-time, Contract
Onsite
New Grad, Entry Level
$26.60/hr - $26.60/hrInteletech Global Inc is a full-service creative studio with a strong technology background, providing consulting services for changing IT environments. They are seeking an End User Technical Support professional to provide technical assistance to users on various issues, primarily focusing on desktop support and troubleshooting in a Microsoft environment.
Cloud ComputingConsultingSoftwareSoftware Engineering
Responsibilities
Face-to-Face desktop technical support as well as phone/email support for end users
Support of Windows-based machines (Windows 10 & 11)
Basic Active Directory user management
Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
Assisting with basic phone system usage (state phone system, Cisco-based)
Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms
Identify, research, and resolve technical problems
Respond to telephone calls, email, ticketing system and personnel requests for technical support
Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution
Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems
Excellent customer service and ability to de-escalate tense situations
Qualification
Required
Experience providing in-person face-to-face deskside support to end users
Support of Windows-based machines (Windows 10 & 11)
Basic Active Directory user management
Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.)
Assisting with basic phone system usage (state phone system, Cisco-based)
Working within an in-house ticketing system
Install and support Windows environments
Experience using ticketing system
Strong organization, problem solving and multi-tasking skills
Sensitive to confidential information
Able to pass a fingerprint background check
Strong sense of customer service and professionalism
Ability to complete assigned tasks individually, as well as work cooperatively
Preferred
Knowledge of Microsoft Azure/Entra AD/M365
Experience working in virtualized environments
Company
Inteletech Global Inc
About Us We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background.
Founded in 2002
51-200 employees
H1B Sponsorship
Inteletech Global Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (10)
2023 (3)
2022 (6)
2021 (11)
2020 (10)
Funding
Current Stage
Growth StageCompany data provided by crunchbase