Joe McKnight Agency State Farm ยท 5 months ago
Client Care Representative Benjamin Franklin Plumbing
Wichita, KS 67211
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrJoe McKnight Agency State Farm is seeking a Client Care Representative for Benjamin Franklin Plumbing. This role involves answering incoming client telephone calls, supervising and dispatching service calls, and ensuring excellent communication with clients to create a positive first impression of the company.
Insurance
Responsibilities
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Qualification
Required
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Preferred
Prior customer service experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Vision insurance
Company
Joe McKnight Agency State Farm
The Joe McKnight Agency is a Georgia Insurance Agency providing Auto, fire, Life, Health, and mortgages.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase