Apply on Employer Site

Joe McKnight Agency State Farm · 4 months ago

Plumbing Service Manager

Oklahoma city, OK 73149

Full-time

Onsite

Mid, Senior Level

$48/hr - $48/hr

5+ years exp

Joe McKnight Agency State Farm is seeking a Plumbing Service Manager to join their team at Benjamin Franklin Plumbing. The role involves supervising and scheduling service personnel, ensuring customer satisfaction, and maintaining efficient operations while adhering to codes and regulations.

Insurance

Responsibilities

Supervises and delegates service personnel to include assistance with hiring, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations

Assures on-call schedule is complete and fulfilled

Assist on-call technicians as needed

Works with operations to evaluate workload and schedules to maximize production and minimize overtime

Works with operations to ensure each job is completed on time and to customer satisfaction and performs on-site inspections

Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards

Evaluates staff to determine training requirements and provides recommendations to the Operations Manager

Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime

Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance

Inventory management, oversees stocking of trucks, point of contact when technicians need material in the field

Assists with oversight of safety reporting

Participates in all company-sponsored training classes

Manages warranty calls and call-backs. Must maintain a call-back rate of less than 2%

Oversees the management and maintenance of equipment, vehicles, and tractors

Effectively manages conflict resolution with clients through clear communication, promptly addressing all concerns, questions, or problems

Communicates with other departments to ensure the proper transfer of all service work business data

Maintains a professional image at all times by: Wearing only company approved and provided Ben Franklin apparel. Following safety policies and procedures. Abiding by ALL Ben Franklin standards of performance and code of ethics. Maintaining a courteous demeanor with all customers and associates. Maintaining company vehicle, ensuring cleanliness and organization inside and out. Respecting the customer’s property

Qualification

Journeyman Plumbing CertificationPlumbing CertificationTeam LeadershipConflict ResolutionCustomer ServiceInventory ManagementTechnical TrainingCommunication Skills