Bio Recovery · 5 months ago
Customer Relations & Administrative Coordinator
Patchogue, NY 11772
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $60K/yrBio Recovery is a national leader in the biohazard and crime scene cleanup industry, dedicated to delivering exceptional service and support to customers during challenging times. They are seeking a motivated and detail-oriented Customer Relations & Administrative Coordinator to manage customer interactions, process insurance claims, and document projects in their CRM system.
Home ServicesProfessional ServicesService Industry
Responsibilities
Answer and direct incoming telephone calls with professionalism, courtesy and empathy
Convey the company's value proposition and sell the merits of our services to prospective customers
Engage with previous customers to evaluate their satisfaction and solicit their feedback, including online reviews
Coordinate the processing of insurance claims and maintain accurate and organized records
Arrange appointments for cleanups and dispatch our crime scene cleanup technicians, as needed
Handle sensitive information with confidentiality and discretion
Qualification
Required
Previous experience in an administrative role, preferably in a fast-paced office environment
Excellent communication skills, both verbal and written, including comfort with promoting the company's services
Strong organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in Google Office Suite and/or other relevant software applications such as CRM software
Sensitivity to the needs of grieving families and the ability to handle emotional situations with empathy and professionalism
Preferred
Experience processing property and casualty insurance claims is a HUGE plus
Benefits
Competitive salary commensurate with experience.
Comprehensive benefits package, including health and dental insurance and paid time off.
Opportunities for professional development and advancement within the company.
Supportive and collaborative work environment with a dedicated team.
Company
Bio Recovery
Bio Recovery provides crime scene, hoarding, suicide, and vehicle blood cleanup along with sanitization and biohazard remediation services.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Geick
Chief Administrative Officer
Recent News
Company data provided by crunchbase