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Zoox · 5 hours ago

Senior Reputation Communications Manager

Foster City, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$138K/yr - $189K/yr

8+ years exp

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. They are seeking a Reputation Communications Manager to lead corporate responses to reputation management issues, requiring strategic communication skills and the ability to manage complex messaging across multiple stakeholders.

Artificial Intelligence (AI)Autonomous VehiclesMachine LearningRoboticsTransportation

Responsibilities

Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame. You will be responsible for maintaining and writing crisis communication plans and driving them from development to completion

Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with the media as situations develop. This includes managing relationships with key journalists and media contacts while monitoring media coverage and working closely with the social media team to identify potential issues before they escalate

Work with the broader Communications & Marketing team, Product, Legal, Safety, Policy, Operations, and other teams to align on crisis response strategies and ensure clear, precise communications across all stakeholders

Develop and implement strategies to communicate clearly and protect our corporate brand, both proactively and reactively, during times of heightened attention

Draft playbooks, statements, FAQs, and talking points that maintain transparency for a broad range of audiences at different stages of an issue

Remain calm under pressure and have the ability to navigate rapidly evolving situations

Qualification

Crisis communicationsIssues managementCorporate communicationsMedia relationsPublic spokespersonCollaborative problem-solverOrganizational skillsAttention to detail