Inspiren · 1 week ago
Senior Technical Operations Engineer
New York, NY
Full-time
Hybrid
Senior Level
$165K/yr - $190K/yrInspiren offers a connected ecosystem in senior living, combining compassionate care with technology. The Senior Technical Operations Engineer will work closely with customers and internal teams to ensure the successful deployment and maintenance of hardware and software solutions, focusing on customer satisfaction and operational efficiency.
AnalyticsArtificial Intelligence (AI)Assisted LivingHealth CareMachine Learning
Responsibilities
Remote Device Provisioning: Coordinate and execute remote provisioning processes for hardware devices at warehouse locations, collaborating closely with the warehouse fulfillment team. Utilize command-line tools on Linux or MacOS to run Python and Bash scripts for bulk device updates and configuration. Issue AWS CLI commands to manage and provision IoT and edge devices, ensuring successful deployment and accurate configuration
Customer Engagement: Collaborate with customers to understand their technical requirements related to the deployment, customization, and maintenance of Inspiren's hardware and software solutions. Provide on-site technical support, where necessary, to ensure successful implementation and usage of our products. Ensure continuous adherence to SLAs and provide timely written and verbal communications, along with the ability to effectively communicate with various stakeholders
Deployment & Configuration: Partner with the implementation managers on the installation, configuration, and optimization of software solutions in customer environments. Ensure systems are set up and running smoothly and efficiently
Troubleshooting & Support: Quickly diagnose and resolve technical issues that arise during deployment and usage, ensuring their needs are met and issues are promptly addressed. Act as the first-level technical support via phone, email, or onsite visits and escalate to the engineering teams
Customization: Work with customers to tailor our solutions to their specific requirements. Develop and implement custom features and integrations as needed
Network Monitoring & Maintenance: Monitor network performance and troubleshoot issues to ensure optimal operation. Conduct regular network assessments and recommend improvements/optimizations to maintain performance standards
Documentation: Create and maintain comprehensive documentation related to deployment processes, customer configurations, and troubleshooting procedures
Training & Education: Conduct training sessions for customer teams to ensure they are proficient in using our solutions and to maximize the value they derive from our products
Leadership: Demonstrates strong leadership by collaborating effectively with cross-functional team members to develop scalable processes to enhance customer support and service stability. Exhibits proactive approach in evolving processes and experience guiding and supporting junior team members, fostering team growth, while encouraging culture of action and accountability
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience in a tech/IT support role, preferably in a customer facing capacity
Related work experience provisioning and deploying hardware within customer's network with remote management
Proficiency with command-line interfaces, Linux/MacOS environments, AWS CLI, and scripting languages (Python, Bash)
Familiarity with typical operating systems (Windows, MacOS, Android, etc.), common software applications, and hardware troubleshooting
Proven experience with network infrastructure, including routers, switches, firewalls, and VPNs and network monitoring tools (SolarWinds, Wireshark, etc.)
Passionate about service availability and quality, with strong problem-solving abilities and attention to detail
Strong communication and interpersonal skills, with the ability to build relationships with customers, and the ability to thrive in a fast-paced startup environment
Willingness to travel as required to meet customer needs and work on-call shifts for issue resolution
Benefits
Equity
Benefits (including medical, dental, and vision)
Flexible PTO
Company
Inspiren
Inspiren uses AI to help senior living providers to monitor patient care, track interactions, and improve clinical workflow management.
Founded in 2016
51-200 employees
H1B Sponsorship
Inspiren has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$142.75MKey Investors
Insight PartnersAvenirThird Prime
2025-09-25Series B· $100M
2025-03-20Series A· $35M
2022-10-04Series Unknown· $2.72M
Leadership Team
Paul Coyne
Co-Founder
Brian Geyser
Head of Clinical Innovation
Recent News
2025-10-24
2025-10-16
Company data provided by crunchbase