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T-Rex Solutions, LLC · 3 months ago

IT Field Support Specialist

Columbia, MD

Full-time

Hybrid

Entry Level

$40K/yr - $50K/yr

2+ years exp

T-Rex Solutions is a mid-tier business providing data-centric mission services to the Federal government, and they are seeking an IT Field Support Specialist to support critical national security infrastructure. The role involves providing Tier 2 and 3 support for hardware and peripherals, conducting site surveys, and maintaining various technical equipment.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment

Conducts sites surveys; assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation and test reports

Trains site personnel in proper use of hardware

Builds specialized interconnecting cables

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Qualification

Active TS/SCI w/ FSPSecurity + CertificationInstalling computer hardwareTroubleshooting peripheralsInstalling WindowsFiber optic maintenanceSoft skills

Required

High school/GED and two (2) to four (4) years of experience and Security + Certification

Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field

Active TS/SCI w/ FSP

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Must be able to drive company vehicle

MUST be CWIP Compliant - A+, Net+ or Sec+

Must be able to lift up to 50 pounds

Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

Benefits

Competitive salaries

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training

Professional development and tuition reimbursement

401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees