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Mister Sparky Electric · 5 months ago

Client Care Representative

Roseville , CA 95678

Full-time

Onsite

New Grad, Entry Level

$20/hr - $27/hr

Mister Sparky Electric is a professional electrical service provider looking for a Client Care Representative. The role involves answering incoming client calls, assisting with service dispatching, and ensuring excellent communication with clients to create a positive first impression of the company.

Commercial

Responsibilities

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window

Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

Qualification

Telephone communicationVerbal communicationCustomer service experienceComputer software skillsProfessionalism

Required

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Preferred

Prior customer service experience preferred

Benefits

Flexibility

Career Path

Company

Mister Sparky Electric

Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors.

Founded in 1998