One Hour Heating & Air Conditioning · 4 months ago
Dispatcher
Memphis, TN 38313
Full-time
Onsite
New Grad, Entry LevelOne Hour Heating & Air Conditioning is seeking a Dispatcher to join their team of HVAC service professionals. This role is responsible for managing service calls and ensuring efficient scheduling while maintaining client satisfaction.
Consumer Services
Responsibilities
Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
Strictly adheres to the 'Dispatching for Profits Priority Service Schedule' to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare software system
Qualification
Required
High school diploma or equivalent required
Must have good computer software skills
Preferred
Prior customer service experience preferred
Benefits
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!
Company
One Hour Heating & Air Conditioning
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase