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Planet Fitness · 4 months ago

Overnight Member Service Representative/Cleaner

Solon, OH 44139

Full-time

Onsite

New Grad, Entry Level

$12.50/hr - $14.50/hr

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. They are seeking an Overnight Member Services Representative to create a positive member experience by providing exceptional customer service and maintaining cleanliness in the facility.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Assist in maintaining the neatness and cleanliness of the club

Detail Cleaning the facility

Qualification

Customer serviceBasic computer proficiencyPassion for fitnessListening skillsPositive attitude

Required

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Ability to work 3rd shift (overnights)

Must be able to occasionally lift up to 50 lbs

Will occasionally encounter toxic chemicals during shift