Mass Markets · 5 months ago
Customer Service Openings – Hiring Immediately
Wichita, KS
Full-time
Onsite
Entry Level
1+ years expMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions. They are seeking Customer Service Agents to handle inbound calls, troubleshoot basic technical issues, and build strong customer relationships while upselling products and services.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls in a professional and friendly manner
Resolve customer issues efficiently, aiming for first-call resolution
Research and coordinate with other departments to resolve complex inquiries
Accurately document customer interactions and claims
Use our knowledge base and training to answer questions and follow procedures
Protect customer privacy and handle sensitive information with care
Escalate issues when necessary to ensure customer satisfaction
Stay up to date with training, meetings, and process updates
Maintain excellent attendance and punctuality
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Ability to type at least 20 WPM
Basic knowledge of Microsoft Office and Windows OS
Reliable attendance and punctuality
Strong problem-solving, conflict resolution, and multitasking skills
A customer-first mindset: empathetic, patient, and responsive
Team-oriented with a drive to succeed in a fast-paced environment
Preferred
1+ year of experience in customer service, tech support, sales, chat, or admin roles
Experience in a contact center or government-related work
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase