American Security Cabinets · 4 months ago
Future Opening: Customer Service/Inside Sales Representative (MN Residents Only)
Sauk Rapids, MN 56379
Full-time
Hybrid
New Grad, Entry Level
$19.50/hr - $22/hrAmerican Security Cabinets is seeking a Customer Service/Inside Sales Representative who is well-organized and customer-focused. The role involves providing professional customer service, managing inquiries, and supporting sales efforts without cold calling.
E-CommerceIndustrial ManufacturingManufacturingPackaging Services
Responsibilities
Provide prompt and professional customer inquiries via phone, email, and chat fielding questions, describing features and benefits of our products and services
Limited inside sales. NO Cold Calling!
Prepare, submit, and follow up on product proposals, quotes and customer inquiries in a timely manner
Place orders, secure proof approval, and provide best-in-class customer service and support
Maintain a cheerful outlook and support the company’s Commitment to Excellence
Conduct new client onboarding calls for Prophase Marketing services
Manage incoming client cases for RepeatRewards loyalty program
Track product for customers
Resolve customer issues or conflicts – goal of resolving issues in one-touch or immediately escalating to expedite process
Perform other duties as assigned
Qualification
Required
Professional attitude, enthusiastic and dependable with strong customer service aptitude, with a hint of sales savvy
Strong interpersonal communication being positive, pleasant, respectful, and customer centric
Ability to retain detailed, essential information and/or instruction
Ability to solve complex problems in a Customer Service environment
Professional written and oral communication skills
Enthusiastic about learning and mastering new products, features, and systems
Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion
Flexible and able to effectively cope with ambiguity or sudden changes of priorities
Able to work independently and manage time effectively
Sound knowledge of telephone etiquette
Preferred
Postsecondary education or significant related work experience preferred, but not required
Customer Service / Inside Sales experience preferred, but not required
Understanding direct mail is a plus
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
American Security Cabinets
American Security Cabinets is a manufacturer and online seller of amnesty, ballot, election, medication disposal, and payment drop boxes.
Founded in 1976
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Pietrini
President & CEO
Company data provided by crunchbase