SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 5 months ago
Emergency Response Coordinator
Chino, CA 91710
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yrSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is a restoration services company dedicated to helping customers in their greatest moments of need. The Emergency Response Coordinator (ERC) is responsible for generating new business by selling restoration services to residential and commercial customers affected by various environmental damages.
Responsibilities
Promotes the Company in a professional manner while providing Emergency Services
Generates new business by selling industry leading restoration services
Communicates with customers in person, over the phone, and in writing for the purpose of closing leads
Qualifies leads through direct assessment of emergency events and provides supporting documentation to Emergency Services Specialist for follow-up of leads
Collaborates and builds relationships with the project managers and marketing representatives in order to effectively sell the Company’s services while achieving their sales goals
Monitors emergency situations taking place locally, regionally, and nationally for the purposes of generating new sales
Provides direction to Emergency Services Specialist on follow-up of leads through use of web-based tools and ESD technology support
Identifies sales activities, sales results, and potential commission calculations for purposes of reporting to EMS team
Reviews compiled information relevant to emergency events and ensures prompt disseminate to the EMS team as well as other branches and/or departments, as deemed necessary
Provides timely response to all electronic communications and all sales opportunities
Qualification
Required
Valid Driver's License with driving record in good standing
Experience in construction and/or restoration related sales
Customer relations focus, with ability to develop strong business relationships
Possesses excellent organization skills
Independent worker, self-motivated
Uses good judgement, resourceful
Thorough knowledge of MSOffice (Powerpoint, Excel, Word, Outlook)
Excellent communication skills (written and verbal)
Ability to excel in both a self-managed and team environment
Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards
Required PPE may include gloves, masks, goggles, hard hats, and safety footwear
Successfully complete a pulmonary function test, including a respirator fit test
Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation
Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts
Ability to lift and carry materials or equipment weighing up to 50 lbs. regularly and up to 100lbs. with assistance
Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist
Prolonged sitting or standing required (in office, driving and/or at job sites)
Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry)
Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination
Requirement for clear vision (e.g., close work, computer use, eye hand coordination)
Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE
Work after hours and weekends given our 24/7 business operations
May include travel to and from job sites, requiring the use of company and/or personal vehicles
Benefits
Bonus based on performance
Competitive salary
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase