East West Bank · 10 hours ago
Client Services Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level, Lead/Staff
10+ years expEast West Bank is a top-performing commercial bank that serves as a financial bridge between the East and West. The Client Services Manager will be responsible for providing excellent client service, managing team efficiency, and promoting client satisfaction and retention while driving profitability.
BankingFinanceFinancial Services
No H1B
Responsibilities
Manage queue and provide client services through efficient and customer-friendly services
Proactively identify and digitize banking services and banking solutions to strengthen digital client services and experiences
Manage clients’ requests and ensure service level is in line with bank standards
Assist team in achieving sales targets through referrals or cross-selling while providing services
Responsible for improve client services experience, create engaged clients and facilitate organic growth
Develop service procedures, policies and standards
Build and maintain relationship with clients through our digital platform
May perform other duties as assigned
Qualification
Required
Bachelor's degree in Business, Finance, or equivalent education and related experience
10+ years of experience in virtual branch or retail banking environment
Experience in providing client support
Familiar with BSA/AML requirements and bank regulations
Advanced troubleshooting and multi-tasking skills
Strong interpersonal, presentation, and influencing skills
Ability to collaborate and build partnership with other stakeholders at all levels and achieve goals
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
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