OpenAI · 21 hours ago
Trust & Safety Operations Analyst
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a senior-level analyst to handle high-priority cases related to trust and safety, focusing on content integrity and emerging risk operations while collaborating with cross-functional teams to enhance operational workflows.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies
Build feedback loops from casework to inform product, engineering, and policy improvements
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards
Qualification
Required
5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment
Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-09
The Motley Fool
2026-01-09
Company data provided by crunchbase