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Bristow Group · 1 day ago

Customer Service Representative (Contingent) - 7x7 - Houma, LA

Houma, LA

Full-time

Onsite

New Grad, Entry Level

Bristow Group is a leader in aviation services, and they are seeking a Customer Service Representative to manage daily operations and provide excellent service to passengers. The role involves coordinating flights, maintaining office supplies, and ensuring a clean and organized waiting area while assisting with various administrative duties.

AerospaceInformation ServicesService Industry

Responsibilities

Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets. This duty should be repeated several times during the day during slow periods

Answer phones promptly and professionally

Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner

Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable

Coordinate all outbound aircraft

Manifest and check identification for all inbound and outbound passengers through TSA list when needed

Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info. Fuel info. Crew change dates and customer specifications

If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON

If applicable, flight-follow when aircraft cannot get through to Operations

Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations. Also, assist the above with any administrative duties that need to be accomplished

Maintain a log of all daily flights

Gather flight logs from the previous day. Check the times for accuracy and make sure all other pertinent information is correct. Add flight information to daily flight logs. Make copies and create base files to hold for two months. The originals should be mailed to the Accounting Department every third day, making sure that all logs for the month have been sent in by the first of the new month

Gather and sort all incoming mail and faxes

Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages

Email daily aircraft status at the end of each day after confirming status with the Lead AMT

Email hotel and rental car logs every Friday

Keep a log of all mechanical delays on contracted aircraft and email every day

Keep a log of the number of passengers traveling outbound each day

At the closing of the day, make sure the manifest/sign-in sheets are ready for the next morning

At closing, please do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day

If applicable, loading baggage and cargo onto and off of aircraft

Any other duties as assigned