Broadcom ยท 7 hours ago
Technical Support Engineer III - Storage
United States
Full-time
Remote
Senior Level
$73K/yr - $117K/yr
6+ years expBroadcom is a technology company that enables organizations to run their business critical applications in a secure and efficient manner. As a Technical Support Engineer III, you will be responsible for troubleshooting and resolving complex storage issues for global customers, while also mentoring new engineers and collaborating with various teams to ensure customer satisfaction.
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Responsibilities
Engaging with global customers via email, and/or virtual collaboration sessions
Troubleshooting with global customers and/or reproducing issues in a lab environment
Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it
Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans
Researching issues via our internal knowledge base
Creating and updating knowledge base articles
Creating training material and coaching/mentoring new team members
Maintaining a positive customer experience in every interaction
Driving global escalations toward resolution and generating Root Cause Analysis reports
Dealing with customers in English within the allocated region (Primarily supporting APJ customers however can be transitioned to assist EMEA and NASA regions based on the business requirements)
Completing various self-paced training programs designed to further enhance your skills
Qualification
Required
Proficient in SAN/NAS, storage protocols (iSCSI, NFS, Fibre Channel), enterprise storage (NetApp, EMC), and cloud storage (AWS S3, Azure Blob)
Skilled in data protection, disaster recovery, replication, and storage management tools
Experienced with VMware vSphere, vCenter, Hyper-V; strong in VM provisioning, HA/DRS, and containerization (Docker, Kubernetes)
6+ years of related experience
Bachelor's degree. Relevant years of experience in lieu of degree may be considered
Preferred
Good knowledge of TCP/IP, VLANs, routing (OSPF, BGP), VPNs, and firewall management (Cisco, Fortinet)
Familiar with SDN (VMware NSX), cloud networking (AWS VPC, Azure VNets), and automation tools (Ansible, Terraform)
Benefits
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave
Vacation time
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
H1B Sponsorship
Broadcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (77)
2023 (79)
2022 (112)
2021 (110)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
2026-01-01
IEEE Spectrum
2025-12-31
2025-12-30
Company data provided by crunchbase