Mortgage Loan Officer, Consumer Direct jobs in United States
cer-icon
Apply on Employer Site
company-logo

Carrington Holding Company, LLC · 2 days ago

Mortgage Loan Officer, Consumer Direct

positionOwings Mills, MD
timeFull-time
remoteOnsite
seniorityMid Level
money$125K/yr - $300K/yr

Carrington Holding Company, LLC is seeking a Mortgage Loan Officer for their Consumer Direct division. This role involves advising customers on mortgage options and guiding them through the mortgage process, whether they are purchasing a new home or refinancing their current home.

Financial ServicesReal Estate

Responsibilities

Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third party transfers
Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan
Follow up with customers to ensure we are providing a high level of best-in-class service
Adhere to all phone, email and SMS disclosure requirements when interacting with customers
Partner with all respective business partners to ensure an expedient and seamless process of file flow
Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs
Maintain adherence to all applicable laws and regulations regarding mortgage lending
Perform other duties as assigned

Qualification

FHA productsVA productsLoan origination systemPurchase transactionsRefinance transactionsIndustry specific software knowledgeListening skillsCommunication skillsAttention to detailInterpersonal skills

Required

Knowledge of FHA, FNMA, FHLMC, VA, and USDA products
Knowledge of purchase and refinance transactions
Knowledge of Carrington's underwriting guidelines and investor requirements or ability to learn quickly
Knowledge of Carrington's loan origination system or ability to learn quickly
Proficient at or capable of learning all mortgage origination software and technologies
Passionate about serving current Carrington Mortgage customers
Excellent communication, listening and interpersonal skills
Strong attention to detail

Preferred

Industry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management Software

Benefits

Comprehensive healthcare plans for you and your family.
Discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company

Carrington Holding Company, LLC

twittertwitter
company-logo
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
dateFounded in 2003
location
Aliso Viejo, California, USA
people-size1001-5000 employees
web-link
http://carringtonhc.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Aman Marwah, MBA
Division Chief Financial Officer
linkedin
leader-logo
Melissa Witte
VP ESCROW ADMINISTRATION
linkedin

Recent News

Pulse 2.0
Carrington To Buy Reliance First Capital From Tiptree
2025-11-04
Business Wire
Carrington Holding Company Enters Into an Agreement to Acquire Reliance First Capital
2025-11-01
Business Wire
Non-QM Industry Veteran Samuel Bjelac Returns to Carrington Mortgage Services
2024-04-26
Company data provided by crunchbase