Gainsight · 3 months ago
Solution Architect - Technical Account Manager (TAM)
United States
Full-time
Remote
Mid Level
3+ years expGainsight is an AI-powered retention engine behind the world’s most customer-centric companies, and they are seeking a full-time Solution Architect - Technical Account Manager to join their Services team. In this role, you will ensure the successful adoption and optimization of Gainsight solutions for clients by serving as a trusted advisor and bridging the gap between business goals and technical capabilities.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients
Partner with Customer Success Managers to align technical initiatives with client outcomes
Lead discovery and requirement-gathering sessions to understand and document business needs
Design and configure Gainsight solutions based on best practices and client-specific goals
Act as a seamless extension of your customers’ operations team
Deliver enablement sessions to empower Gainsight Admins and key stakeholders
Build strong, trust-based relationships with clients, including technical and executive stakeholders
Proactively identify risks or blockers and collaborate cross-functionally to resolve them
Contribute to internal best practices, templates, and delivery frameworks
Track project hours and maintain target utilization
Qualification
Required
Bachelors Degree (or equivalent experience) and/or 5 years of related experience
3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation and a bachelor's degree (or equivalent combination of education and experience), required
Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools
Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions
Experience managing multiple customer projects simultaneously (5–10 engagements)
Familiarity with agile and waterfall delivery methodologies
Executive presence and confidence in communicating with both technical and business leaders
Excellent communication, facilitation, and presentation skills
Solid technical skills and aptitude are required - CRM (Salesforce, MS Dynamics, Hubspot, etc.), databases, data integration processes and various SaaS platforms are considered relevant
Broad experience in data processing and implementing data warehouse/business intelligence applications using various ETL tools
Preferred
Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred
Experience in a post-onboarding, ongoing technical account management or customer success role is strongly preferred
Benefits
Private medical
Dental
Vision coverage
Income protection
Life insurance
Group pension plan
Fertility stipend
Access to coworking spaces around the globe
CycleScheme to support healthy commuting
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase