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Unum · 2 hours ago

Customer Benefit Advisor I (On-Site) - Columbia

Columbia, SC

Full-time

Onsite

Entry Level

$36K/yr - $62K/yr

1+ years exp

Unum is a Fortune 500 company and leading provider of employee benefits to companies worldwide. The Customer Benefit Advisor I is a critical first point of contact for customers, responsible for providing exceptional customer service and accurate information regarding benefits and claims.

FinanceFinancial ServicesInsurance

Responsibilities

Be the customers’ first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions

Meet or exceed company goals and metrics to guarantee the best experience for customers

Be open and motivated by feedback and guidance to be at your best for customers

Protect customers’ privacy (both internal and external) and reassure them with empathy and professionalism

Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday

Reliable attendance in accordance with contact center attendance guidelines

Successfully complete all required training and associated support periods

Ability to obtain information from multiple systems and relay to customers in a seamless manner

Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency

Utilize resources and tools to accurately respond to customer inquiries

Demonstrate a passion for the values outlined in Our Values statements

May perform other duties as assigned

Qualification

Customer service experienceCommunication skillsMicrosoft applicationsMulti-tasking skillsDependabilityIntellectual curiosityAdaptability

Required

Highschool diploma or GED required

1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area

Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks

A passion for helping customers and exceeding their expectations with high integrity

Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers

Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need

Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors

Familiarity with Microsoft applications such as Outlook, Word, and Excel

Intellectual curiosity and a desire to continually learn and grow

An excellent work ethic and ability to adapt and work successfully in a continually changing environment

Dependability – being available when needed by teammates and customers

Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face

Must meet attendance requirements and in office expectations when applicable

Benefits

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

Company

Unum

Glassdoor3.7

Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers.

Founded in 1848

Chattanooga, Tennessee, USA

10001+ employees