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Activate Talent · 5 months ago

Customer Service Representative (E-commerce) - 29041643081

United States

Full-time

Remote

New Grad, Entry Level

Activate Talent is seeking proactive and customer-centric e-commerce Customer Service Representatives (CSRs) to join their dedicated team. In this role, you will be the frontline support for customers shopping online, handling inquiries, resolving issues, and ensuring a seamless experience across all customer touchpoints.

Staffing & Recruiting

Responsibilities

Respond to customer inquiries related to online orders, products, shipping, and account management via email, SMS, phone, chat, and online forms in a timely and professional manner

Provide accurate information on product availability, specifications, and policies, ensuring the customer has a smooth and positive shopping experience

Address and resolve customer issues, such as order discrepancies, shipping problems, and return/exchange requests, with empathy and efficiency

Troubleshoot and resolve product-related issues by collaborating with fulfillment, shipping, and technical teams as needed

Escalate complex or unresolved issues to the appropriate departments for further resolution

Assist customers with navigating the website, completing purchases, and resolving technical issues related to their online shopping experience

Work closely with logistics partners to provide timely updates on order statuses, including shipping and delivery times

Collect and document customer feedback, suggestions, and emerging trends to help inform business decisions and improve the overall customer experience

Participate in continuous improvement initiatives by offering insights based on direct customer interactions

Uphold a consistent and positive brand voice across all customer interactions

Engage customers to foster brand loyalty, turning a positive experience into repeat business