Southwestern Baptist Theological Seminary · 3 months ago
Communication Agent (Bi-lingual Spanish Required)
Fort Worth, TX
Part-time
Onsite
New Grad, Entry LevelSouthwestern Baptist Theological Seminary is a confessional institution owned by the Southern Baptist Convention, focused on shaping Christian leaders. The Communication Agent assists the Admissions Office by providing frontline support and assistance to prospective students through various communication channels, while actively recruiting students and achieving enrollment goals.
Higher Education
Responsibilities
Serve as a representative of Southwestern Seminary and Texas Baptist College and its Admissions Office
Actively recruit students to Southwestern Seminary and Texas Baptist College
Work towards achieving assigned degree programs and institutional enrollment goals
Ability to clearly and simply articulate the value propositions of SWBTS, its degree programs, and the specific requirements for completing the application process
Collaborate with Director of Admissions to coordinate weekly communication and campaigns designed to engage and advance the admissions funnel
Assist with on-campus events including, but not limited to: Preview Days, Orientation, SWBTS Graduation, etc
Champion prospective students and their families as they consider becoming a Southwesterner
Understand the admissions process including all degree and non-degree program types and give guidance to prospective students regarding these subjects
Serve as the first line of contact for prospective students via inbound phone calls, emails, and texts
Make phone calls to prospective students regarding application status, campaigns for events such as Preview Day, recruiting opportunities, etc
Provide excellent communication and customer service to prospective students
Serve prospective students with proper phone etiquette and a friendly and informative spirit
Contact and assist prospective students; Encourage students to begin the application process for full time enrollment at SWBTS/Texas Baptist College
Conduct any special, non-daily activities, including but not limited to: entering prospective student information into the database, checking the admissions email inbox, answering applicant questions, conducting call-campaigns, processing application materials
Qualify leads as they move through the Admissions funnel to better assist Admissions in engaging students
Complete more than 4,000+ phone calls in a calendar year
Respond to inbound emails within 1 working business day
Answer admissions phone within 1-2 rings
Deliver, manage, or respond to more than 2,500+ texts in a recruitment cycle
Effectively and proactively respond to inbound communication within 1 business day
Qualification
Required
Must possess a strong commitment to the mission of Southwestern Seminary and Texas Baptist College
Must possess a clear understanding of Southern Baptist heritage and culture
Must affirm the 2000 Baptist Faith and Message in its entirety
Must abide by the Student Ethical Conduct Standards
Must be comfortable on the phone and cold calling prospective students
Must demonstrate strong oral communication skills, with the ability to express ideas clearly, concisely, and professionally to individuals and groups
Detail oriented and able to accurately record data
Well-written and capable of communicating clearly and effectively via email and text
Ability to critically think, solve problems, and provide solutions to prospective students who submit their inquiries
Understanding of the importance of theological education and Christian higher education
Ability to serve students and families with a high level of customer service
Self-starter with administrative ability
Strong interpersonal skills with an ability to be a part of a collaborative team
Manages difficult or emotional situations; Responds promptly to customer needs; Replies to requests for service and assistance in a timely manner
Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control
The person in this position should possess a Bachelor's degree (completed or in process)
English and Spanish Required (Bilingual speaking abilities required)
Candidate must possess excellent verbal, written, and interpersonal skills
Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary/College
Microsoft Office, including Outlook, Excel and Word; Must have the ability to adapt to new systems such as recruiting CRM databases
Pay close attention to detail and coordinate various activities simultaneously, and communicate with co-workers, and business contacts in a courteous and professional manner
Preferred
Experience with sales, customer service, and CRM databases is preferred
Company
Southwestern Baptist Theological Seminary
Southwestern Baptist Theological Seminary is a school in Fort Worth.
Founded in 1908
501-1000 employees
Funding
Current Stage
Late StageRecent News
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