Apply on Employer Site

Koniag Government Services · 3 days ago

Fraud Associate I

Washington, DC

Full-time

Onsite

Mid Level

3+ years exp

Koniag Government Services is a corporation supporting federal government agencies, and they are seeking a motivated Fraud Associate I. The role involves performing administrative work and data analysis in support of the Fraud Program Office and assisting with various fraud-related tasks.

EnterpriseGovernmentProfessional Services

No H1B

Security Clearance Required

Responsibilities

Read rapidly from both paper and a computer terminal

Liaise with other DOS agencies and other USG agencies while performing daily duties

Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents

Process initial fraud case paperwork, enter data, perform quality control reviews of data entered

Process fraud case paperwork, including scan fraud cases, enter or update applicant information into National Fraud Database (ECAS), PLOTS, Travel Document Issuance System (TDIS), and other databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)

Complete pre-formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office, proofread correspondence, correct and deficiencies

Assist in verifying vital records and other public records

Perform telephone and written inquiries concerning pending applications for FPM and team members

Assist in preparing Passport fraud detection training materials

Retrieve mail, file requests, or other information from other DOS offices

Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files

Maintain paper and electronic file libraries

Assist in training other Fraud Associate Level I’s and maintain training materials

Assist in process improvement

Qualification

Data analysisMS Office SuiteQuality controlCustomer serviceHand-eye coordinationAttention to detailWriting skillsAdaptability

Required

Ability to multi-task while paying attention to detail and accuracy

Ability to quickly assimilate information, analyze facts, and accurately report to management

Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies

Good hand-eye coordination

Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures

Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, stacking, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading

Ability to work in one place and traverse the office on a continuing basis

Ability to provide basic customer service skills

Ability to operate desktop and industrial sized scanners

Secret clearance required

HS diploma (bachelor's degree preferred)

Three (3) years of general office experience

Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook