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Agoda · 1 week ago

Product Design Lead – AI Assistant & Conversational UX(Bangkok - Based, Relocation Provided)

Boston, MA

Full-time

Onsite

Senior Level

7+ years exp

Agoda is a global travel platform that connects people to destinations and experiences. They are seeking a Product Design Lead to join their AI Assistant team, focusing on designing conversational travel experiences and leading a small team of designers. This role involves collaborating with cross-functional teams to shape AI-powered interactions and enhance the overall design culture.

Air TransportationE-CommerceHotelTourismTravelTravel Accommodations

Growth Opportunities

Responsibilities

Lead the end-to-end design of AI and chat-based experiences across web and app

Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces

Create prototypes and flows that balance clarity, trust, and speed for our users

Drive UX and visual design quality within your scope, while aligning with Agoda’s broader vision

Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it

Use data-driven insights, research, and industry best practices to align on design direction

Manage and mentor a small team of 2–3 designers, focusing on growth and creativity

Provide regular feedback, run critiques, and support career development

Help scale design culture, systems, and quality through org-wide design initiatives

Act as a thought partner to senior stakeholders across Product, Data Science, and Engineering

Qualification

Product designConversational interfacesUser-centered designData-driven designMentorshipInformation architectureVisual designPrototypingCross-functional collaborationLight team management

Required

7+ years of experience in product or interaction design, with proven hands-on craft

Experience designing for conversational interfaces, chatbots, or AI-powered systems

A strong portfolio showing user-centered thinking and high-quality execution

Ability to simplify complexity through clear information architecture and interaction flows

Experience leading design discussions and collaborating cross-functionally

Mentorship or light people management experience is a plus

A data-informed mindset with experience using research, analytics, and best practices to guide design decisions and validate ideas with cross-functional teams

Preferred

Familiarity with LLMs, natural language UX, or multimodal interactions is a bonus

Background in voice UX, multimodal interfaces, or customer support tools

Experience with localisation and designing for multilingual audiences

Familiarity with personalisation engines or recommendation systems

Prior experience in travel, e-commerce, or large-scale B2C platforms

Company

Agoda

Glassdoor4.2

Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.

Founded in 2005

Singapore, Central Region, SGP

5001-10000 employees