Nisga'a CIOPS · 6 hours ago
Information Technology Specialist
Panama City, FL
Full-time
Onsite
Mid Level
3+ years expNisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. The Information Technology Specialist shall provide Tiers One and Two support for AFFOR IT requests and resolve technology issues in an expedient manner, supporting approximately 500 Network Users and managing various IT resources.
Logistics & Supply Chain
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request
Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process
As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements
Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction
Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue
Establish and maintain data in the 1 AF/A6 error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents
Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users
Ensure 100% non-IT requests are properly routed to appropriate support organizations
Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements
This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes
Review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation
Qualification
Required
Ability to analyze complex data and situations, and provide clear, actionable insights
Strong capability to identify problems, think critically, and implement effective solutions
Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences
Ability to manage multiple tasks, set priorities, and meet deadlines
Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments
Proficiency with Microsoft Office Suite
Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC)
Must be compliant with Department of Defense (DoD) Directive 8410 'Information Assurance Training (IAT), Certification, and Workforce Management,' IAT Level II requirements to obtain privileged network access
US citizen
Must have a Secret clearance
Benefits
Medical, dental, and vision insurance
A 401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities
Company
Nisga'a CIOPS
We have hands-on experience in providing a wide range of services to civilian and DoD programs throughout the world.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase