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Torrance Memorial · 16 hours ago

Assistant Director, Business Office

Torrance, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$105K/yr - $181K/yr

5+ years exp

Torrance Memorial is seeking an Assistant Director for their Business Office to oversee daily operations related to billing and collections. This role involves developing policies, ensuring compliance, and leading a team to enhance patient financial experiences while monitoring departmental performance.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

Growth Opportunities

Responsibilities

Directs, administers, and recommends policies for all operations, programs, and activities related to the hospital patient financial services

Oversees the timely completion of all essential business office functions, including billing, collections, cash posting, and accounts receivable management; investigates and addresses inefficiencies

Monitors work queues to ensure that accounts are being followed-up on a timely basis, prioritizes job functions to meet deadlines, and identifies any issues

Reviews aged and high-balance accounts on a regular basis and provides direction to management and staff on how to resolve difficult accounts

Monitors staff productivity and performance, compares results to established goals and makes recommendations for improvement

Develops, monitors, coaches and manages managers. Builds employee morale and motivation and fosters a team-like environment

Coordinates with leaders of other departments, such as medical records, coding, CDI, and clinical staff to ensure timely and accurate billing and collections

Analyzes data and prepares monthly reports on collections performance, payer reimbursement, payment arrangements, cash posting, credit refunds, and more

Responds to, investigates, and assists with resolving complaints/concerns and suggestions

Provides expertise and serves as a liaison to internal departments, third-party agencies/vendors, and payers

Pinpoints improvement opportunities and contributes to the testing of system modifications; works closely with IT staff and department managers to ensure proper implementation

Builds relationships and maintains contact with existing business partners that support business office functions

Drives continuous improvement activities by identifying and implementing strategic vendor partnerships that enhance department operations

Evaluates vendors and technological solutions; assists in creating RFPs and works with external parties to facilitate prompt implementation

Coordinates and monitors the performance of outside agencies, including periodic onsite visits

Assists in the development of the annual budget of the Capitation, Commercial and Government Program departments

Monitors expenditures to ensure efficient use of resources to maintain budget

Maintains in-depth knowledge of and ensures compliance with regulations and standards issued by applicable governmental/regulatory agencies or third-party payers

Acts as a role model verbally and behaviorally

Promotes positive customer relations

Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate

Serves as the point person for the department when the Director is not available

Maintains advanced knowledge of payer-specific billing, claims processing requirements, payer regulations and payer best practices

Qualification

Revenue Cycle ManagementBillingCollectionsData AnalysisStaff ManagementBudget DevelopmentRegulatory ComplianceCustomer RelationsProcess ImprovementVendor ManagementTeam Leadership

Required

Bachelor's degree in business, accounting, finance, healthcare administration, or related field

5 years of experience in Business Office or Revenue Cycle

3 years of management experience

Company

Torrance Memorial

Glassdoor4.1

Founded in 1925 by Jared Sidney and Helena Childs Torrance, Torrance Memorial Medical Center is a 443-bed, nonprofit medical center established to provide quality healthcare services predominantly to the residents of the South Bay, Peninsula and Harbor communities.

Founded in 1925

Torrance, California, USA

5001-10000 employees