Client Care Manager jobs in United States
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TheKey · 1 day ago

Client Care Manager

positionOmaha, NE
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

TheKey is a company dedicated to providing comprehensive, concierge-based care for clients to help them achieve successful long-term aging at home. The Client Care Manager is responsible for converting potential clients and ensuring a quality care experience by developing personalized care plans and maintaining client satisfaction and retention.

Elder CareHealth CareHome ServicesNursing and Residential Care

Responsibilities

Converting potential clients to clients and ensuring that The Key delivers a quality care experience to those clients
Developing a care plan for each client which includes physical, emotional, and social well-being for our clients
Creating life-enriching opportunities and allowing as much independence as possible to be retained
Ensuring we are the provider of choice
Partnering with community resources and referral partners to maintain our reputation of quality care
Ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues

Qualification

Health care experienceElder care experienceCustomer service skillsComputer proficiencyConflict resolution skills

Required

3-5 years of experience in health care, elder care, social work, or related industry
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document timely and accurate notes in systems related to client visits
Current driver's license and proof of auto insurance

Preferred

Bachelor's degree in gerontology, health care, social work, or related profession from an accredited university is preferred

Benefits

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

Company

TheKey

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TheKey is a home healthcare service provider company.
dateFounded in 2002
location
Delray Beach, Florida, USA
people-size10001+ employees
web-link
https://www.thekey.com

Funding

Current Stage
Late Stage

Leadership Team

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Lily Sarafan
Chair
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Megan Heinen Mobley
Head of Consumer Marketing
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Company data provided by crunchbase