NVIDIA · 3 hours ago
Senior Solution Engineer, System Diagnostics Software
Westford, MA
Full-time
Onsite
Senior Level
$136K/yr - $213K/yr
5+ years expNVIDIA is looking for an engineer who wants the excitement of direct customer interaction, and the reward of contributing to software and products, to join their team of Solution Engineers supporting NVIDIA’s GPU accelerated platforms in AI Factories. The role involves providing support to customers, resolving hardware platform issues, and contributing to product development while working with engineering teams.
Artificial Intelligence (AI)Consumer ElectronicsGPUHardwareSoftwareVirtual Reality
Hiring Manager
Em Begum
Responsibilities
Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or advance customer issues
Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information
Create/update product and/or support tools
Take ownership and drive customer issues from inception to resolution
Document customer interactions and better enhance our knowledge base
Develop features and tools as part of solution engineering efforts to support NVIDIA technologies
Occasional work on weekends and holidays to support customers
Qualification
Required
Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience
At least 5+ years of engineering experience with multi-GPU platforms
Strong system software (firmware, BIOS, kernel, driver, operating system) expertise
Solid understanding of Linux and the ability to analyze, optimize, and customize Linux environments for AI/ML workloads
Containerized solutions experience with Docker, Kubernetes, Slurm
Professional-level communication skills, including adjusting communication to the technical level of the audience, and staying calm and focused in negative situations
Excellent follow-up and organizational skills, with a passion or love for solving problems
Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers
Proficient in Python programming with the ability to build custom tools
Preferred
Background with parallel programming or GPU acceleration (e.g., CUDA)
Experience developing in GPU accelerated / cloud / virtualized environments
Experience analyzing software performance of distributed workloads
Clustering or HPC data center technologies including Upper Layer Protocols (NCCL, MPI)
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1418)
2024 (1356)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
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