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[solidcore] · 5 months ago

Core Crew (Front Desk & Sales) - Upper East Side, NY

Manhattan, NY

Part-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

[solidcore] is a national boutique fitness company seeking an energetic individual for their Core Crew team. This part-time role involves providing front desk and sales support, enhancing client experiences, and assisting in daily studio operations.

FitnessHealth CarePersonal Development

Responsibilities

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming

Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively

Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions

Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested

Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately

Quickly addressing any maintenance or equipment issues that are visible to clients

Following up with client lists in Axle to meet monthly sales quota

Responding to client emails

Alerting coaches about client milestones and setting up the celebration board