Girl Scouts of Kentucky's Wilderness Road · 5 months ago
PART-Time Customer Service Representative (ASHLAND, KY)
Ashland, KY
Part-time
Onsite
Entry Level
$15/hr - $15/hr
2+ years expGirl Scouts of Kentucky's Wilderness Road is seeking a Part-Time Customer Service Representative to connect with volunteers, girls, parents, and community partners. The CSR will provide excellent customer service, manage inquiries, and support on-site programming opportunities.
Non-profit Organization Management
Responsibilities
Provide a positive customer experience for all stakeholders, either in person, by phone, or via email
Answer incoming calls/requests; engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including email, phone, chat and walk-in customers and follow a script when needed
Maintain a customer-centric environment, including greeting guests at the front desk
Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner
Contact customers, resolve issues, and provide service support to the customer experience team
Active participation in the development of environments that foster diversity, equity, inclusion, and belonging through words, actions, and attitude
Assist with the development of and facilitation of programming for girls on-site
General programming support in the NKY area to support the on-site Programming Manager
Performs other duties as necessary or assigned
Qualification
Required
High School Diploma or 2 years of customer service experience
Strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals
Understands Microsoft Office Suite including Outlook, Power Point, Word, and Excel
Ability to learn new systems such as Salesforce and Looker software platforms
Ability to work a flexible schedule including possible evenings and weekends
Capability to provide own transportation and maintain a valid driver's license
Must be able to pass a criminal background check
Provide a positive customer experience for all stakeholders, either in person, by phone, or via email
Answer incoming calls/requests; engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including email, phone, chat and walk-in customers and follow a script when needed
Maintain a customer-centric environment, including greeting guests at the front desk
Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner
Contact customers, resolve issues, and provide service support to the customer experience team
Active participation in the development of environments that foster diversity, equity, inclusion, and belonging through words, actions, and attitude
Assist with the development of and facilitation of programming for girls on-site
General programming support in the NKY area to support the on-site Programming Manager
Performs other duties as necessary or assigned
The employee must be able to withstand prolonged periods sitting at a desk and working on a computer
Operate office equipment manually
Must be able to lift and/or move up to 25 pounds at times
Preferred
Previous experience in Girl Scouts a bonus, but not required
Company
Girl Scouts of Kentucky's Wilderness Road
Girls run this world––Girl Scouts fuels their dreams.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Angie Cruse-Tinch
Chief Strategy Officer (CSO)
Tammy Durham
Director Of Strategic Partnerships
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