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JCPenney · 4 months ago

Salon Customer Experience Specialist - North Grand Mall

Ames, IA

Full-time

Onsite

New Grad, Entry Level

$12/hr - $15/hr

JCPenney is a shopping destination for diverse, working American families, offering a broad portfolio of products and personal services. The Salon Customer Experience Specialist is responsible for providing exceptional client experiences while driving retail sales and maintaining the salon's standards.

E-CommerceFashionRetail

Responsibilities

Helps drive the client experience while maximizing sales potential of each client

Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking

Asks appropriate questions to determine client's needs

Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential,and schedules accordingly

Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience

Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained

Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader

Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)

Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines

Maintains and updates automated client records including lab data and release forms

Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards

Ensures all Salon equipment is in good working order

Works with the Salon team to ensure company and state standards are met

Partners with loss prevention to provide a safe and client friendly environment

Ensures personal Salon service and retail sales goals are met

Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader

Sells additional services and products, and executes current Salon marketing programs

Consistently meets established performance standards for the role, including (but not limited

Qualification

Customer serviceSales performanceProblem solvingRelationship buildingProduct knowledge

Required

Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services

Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency