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InRule · 4 months ago

Customer Account Manager

Chicago, IL

Full-time

Hybrid

Mid Level

$65K/yr - $130K/yr

3+ years exp

InRule Technology®, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. They are seeking a driven and customer-focused Customer Account Manager to own a defined book of accounts and serve as a trusted partner to their clients, focusing on driving renewals and ensuring customer satisfaction.

CRMInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Own and manage a portfolio of assigned customer accounts

Build and maintain strong, long-term client relationships, acting as the primary point of contact

Partner closely with the Customer Success team to ensure seamless onboarding, adoption, and ongoing value delivery

Drive contract renewals and identify expansion opportunities to grow revenue within existing accounts

Develop account strategies to achieve or exceed sales quotas and growth targets

Proactively identify customer needs and align solutions that drive business outcomes

Maintain accurate forecasting and pipeline management in CRM systems

Represent the voice of the customer internally, collaborating with Sales, CS, and Product teams

Qualification

Software sales experienceSaaS understandingAccount managementCustomer relationship managementCommunication skillsPresentation skillsOrganizational skillsTeam collaboration