CS Analyst and Systems Analyst jobs in United States
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TCP Software ยท 12 hours ago

CS Analyst and Systems Analyst

positionDallas, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

TCP Software is a company that provides flexible, mobile timekeeping and workforce management solutions. They are seeking a CS Analyst and Systems Analyst to help grow their customer base by driving adoption and understanding customer needs.

Document ManagementHuman ResourcesInformation TechnologySoftware
badNo H1Bnote

Responsibilities

Helping drive adoption through engagement
Understanding our customers' business and identifying areas of opportunity/growth to application of our service offerings
Aligning our customers' needs with additional potential matches from our product suite
Support the chat migration process
Help with our ChatGPT pilot (sync SF KB and case history to an OpenAI black box)
Support the rollout of Outreach.io to CSMs
Manage the CSM initiative and activity reporting
Help our director of CS with commission reporting/payment to other systems and reporting activities

Qualification

Customer Success experienceAccount Management experienceSaaS solutions adoptionSalesforce.com experienceSolution Consultant experienceSales Engineer experienceOrganizational skillsCommunication skillsRelationship buildingProject management

Required

Experience working in Customer Success and/or Account Management a must
Experience working as a Solution Consultant and/or Sales Engineer highly desirable
Technical exposure to solution delivery, implementation, product development will be considered a plus
Outstanding organizational skills, ability to manage multiple projects
Passionate about building customer relationships
Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment
2-3+ Years account management or similar role
Salesforce.com experience is a plus
Previous Success or Sales experience is a plus

Benefits

Competitive salary
20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
8 hours to volunteer and impact the community
Comprehensive benefits (Health/Dental/Vision/ 401K)
Employee Choice Pre-Tax Benefit

Company

TCP Software

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TCP Software is a software company that offers workforce management solutions for organizations.
dateFounded in 1988
location
Austin, Texas, USA
people-size501-1000 employees
web-link
https://www.tcpsoftware.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Providence Equity Partners
2019-09-06Private Equity
2019-09-04Acquired

Leadership Team

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Nagendra Donepudi
Chief Technology Officer
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Derek McIntyre
Chief Operating Officer
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Recent News

EIN Presswire
The Top Employee Scheduling Software Vendors According to the FeaturedCustomers Winter 2026 Customer Success Report
2026-01-06
TCP Software Welcomes New Executives as the Company Focuses on Increasing Customer Value and Product Innovation
2024-10-25
LinkedIn
TCP Software on LinkedIn: Stop by our booth if you're at APA for a chance to win!
2024-05-24
Company data provided by crunchbase