SDC DESIGNS LLC ยท 4 months ago
Jewelry Account Executive
New York, NY
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrSDC DESIGNS LLC is a leading bridal and fashion jewelry company seeking a proactive and detail-oriented Jewelry Account Executive to join their dynamic team. This role involves managing client orders, ensuring seamless communication between clients and production teams, and coordinating the shipment and return of products while developing strong client relationships.
Apparel & Fashion
Responsibilities
Order Review: Review client orders for accuracy, identifying any deficiencies or discrepancies. Resolve issues related to addresses or order details to ensure smooth processing
Order Management: Receive all orders from the factory and ensure they are accurately entered into the work order entry system. Prepare all necessary documentation for production and shipment
Stone and Setting Coordination: Match the required center stones with semi-mounts when needed, and coordinate with local contractors for setting the stones. Ensure the setting process is completed with attention to detail and quality
Quality Control: Receive completed products from contractors after the setting process, work with our internal Quality Control (QC) team to ensure all items meet both company and customer standards before shipment
Order Prioritization: Closely track and prioritize all customer orders, ensuring timely processing and delivery based on client needs and business priorities
Client Relationship Management: Develop and maintain strong relationships with clients through regular communication, proactively resolving any issues that arise. Communicate with clients via visits, phone calls, emails, and video conferences as needed. Provide personalized service to build long-lasting partnerships
Shipping Coordination: Coordinate the shipping process for key accounts, ensuring that products are delivered on time and meet client expectations
Team Collaboration: Contribute to the team efforts, collaborating on division-wide improvement projects, and assisting with related tasks to achieve business goals
Qualification
Required
Proven experience in an account management, customer service, or sales coordination role
Strong attention to detail and excellent organizational skills
Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams
Ability to build and maintain strong client relationships and deliver exceptional service
Collaborative team player with a proactive approach to problem-solving
Preferred
Jewelry experience is strongly preferred, but fashion or other product experience is also welcome
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Training & Development
Company
SDC DESIGNS LLC
SDC Designs, and partner divisions, are committed to innovation.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase