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Auto-Owners Insurance · 4 months ago

Experienced Field Investigator -- SIU

Lansing, MI

Full-time

Hybrid

Mid Level

Auto-Owners Insurance is a top-rated insurance carrier that provides financial security to individuals and businesses. They are seeking an experienced and motivated Field Investigator to investigate and evaluate claims, provide customer service, and train branch associates in the Claims Department.

Auto InsuranceInsuranceLife Insurance

No H1B

Responsibilities

Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business

Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion

Meet with people involved with claims. Occasionally this may be outside our office environment

Increased role as a trainer/resource for branch associates in the Claims Department

Analyze and investigate to identify issues which may warrant additional investigation

Qualification

Field Claim InvestigationReport WritingLaw Enforcement ExperienceConflict ResolutionMathematics ProficiencyProfessional ImageInterpersonal SkillsOrganizational Skills

Required

Bachelor's degree or equivalent experience

Ability to handle conflict comfortable

Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents

Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment

Ability to write reports and compose correspondence

Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills

Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents

Can tactfully and effectively deal with all types of people

Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage

Ability to organize assigned work

Ability to maintain a professional image

The ability to work in the U.S. without current or future sponsorship

Preferred

Prior law enforcement is preferred but not required

Field Claim Rep with Auto and Field experience preferred

Benefits

Matched 401(k)

Fully-funded pension plan (once vested)

Bonus programs

Generous paid time off including holidays, vacation days, personal time, and sick leave

Company

Auto-Owners Insurance

Glassdoor3.6

We are a team of hard working associates and local, independent agents who are proud to be among the nation's largest insurers of Life, Home, Car, and Business; and consistently ranked as a Fortune 500 company since 2002.

Founded in 1916