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NFC Amenity Management · 4 months ago

Multi-Site Residential Concierge Project Director

Tampa, FL

Full-time

Onsite

Mid, Senior Level

$55K/yr - $55K/yr

NFC Amenity Management is the nation's largest luxury amenity service provider for residential and commercial properties. The Project Director will oversee operations of multiple properties, ensuring high-quality concierge services and client satisfaction while managing staff and maintaining financial goals.

Event ManagementFitnessHospitalityLifestyle

No H1B

Responsibilities

Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors' expectations

Maintain Client Satisfaction, which will result in the retention of the Contract

Works under the guidance of Area Leadership to improve the quality of the region’s operations, staffing, recruiting, training, and other projects as assigned

Ensures each client and guest receives a Warm Welcome and Fond Farewell

Recruits, trains, motivates, supervises, and mentors team members - leads by example

Ensure that all team members are trained to react intelligently and quickly to any emergencies

Use the Company Approved Team Scheduler to ensure payroll budget compliance

Ensures team members follow 5 Diamond Performance Standards

Complete necessary Payroll Tasks by Company deadlines

Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality

Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc

Smooth operation of contractor arrivals/departures and realtor/home buyer visits

Covers shifts for team members to ensure proper staffing requirements are maintained

Attends company meetings/trainings and ensures all team members participate in company training sessions

Consistency by the entire team in enforcing rules and regulations established by management or HOA

Follows HR and Risk Management Protocols

Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed

Performs miscellaneous job-related duties as assigned

Qualification

Hospitality ManagementFinancial ManagementFront Desk ManagementClient Relationship SkillsTraining & Teaching OthersTeamworkProactiveSchedulingOutgoing PersonalityAccuracyDetail-OrientedMentoring

Required

Professional background in customer service and hospitality management

Must have an outgoing personality

Must be hospitality-driven and offer any necessary assistance to clients and guests

Must be able to coach and mentor team members

Must possess the ability to multitask

Must possess the ability to work in a team environment

Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood

Basic knowledge of Microsoft Office (Word & Excel) and the Internet

Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken

Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service

Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients

Diplomatically handle delicate and challenging client concerns

Must be well-versed in budgetary and cost control responsibilities

Ability to lift 50 pounds