kdc/one, Knowlton · 4 months ago
Client Services Representative - Groveport
kdc/one Groveport, 4400 South Hamilton Rd, Groveport, Ohio, United States of America
Full-time
Onsite
Mid Level
3+ years expKDC is a leading manufacturer in the beauty and personal care sector, known for delivering innovative solutions to various companies. They are seeking a Client Services Representative who will be responsible for managing customer relationships, ensuring satisfaction, and resolving issues related to orders and shipments.
Consumer GoodsManufacturing
Responsibilities
Become a key resource for customer support across shipping, purchasing, production, and accounting
Act as the customer’s voice within our site by advocating for their needs and ensuring satisfaction
Lead internal conversations to remove issues and improve service delivery
Own customer relationship, reviewing expectations, resolving issues, and escalating when needed
Balance customer needs with production realities by finding smart, efficient solutions
Manage and reconcile aged inventory, including billing for slow-moving or obsolete items
Handle miscellaneous billing with accuracy and timely documentation
Support internal teams with customer insights and updates
Partner with Quality and Shipping to ensure on-time delivery
Maintain confidentiality of sensitive customer and product data
Be flexible, support off-shifts and step in when needed
Qualification
Required
Minimum of 3 years in customer service or account management
Bachelor's degree in Business Management or related field (or 5+ years of account management experience in lieu of a degree)
Tech-savvy: Comfortable with Microsoft Office, SAP, and navigating systems
Strong communication skills
Adaptable: You thrive in change and can handle multiple priorities
You work well independently and collaboratively
Preferred
Bachelor's degree in Business Management or related field
Company
kdc/one, Knowlton
kdc/one Knowlton est un membre fondateur du réseau kdc/one depuis 2002.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$146.77MKey Investors
Cornell CapitalNovacap
2018-11-08Private Equity
2018-11-08Acquired
2014-10-22Private Equity· $146.77M
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