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NISC · 4 months ago

Implementation Project Manager - Communications Customer Care & Billing Software

Bismarck, ND

Full-time

Onsite

Mid Level

NISC develops and implements enterprise-level and customer-facing software solutions for utilities and broadband across North America. The Implementation Project Manager will be responsible for performing software implementations and managing implementation projects while providing application support and training to customers.

ComputerSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist and perform in coordinating basic software implementation project plans

Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan

Assist in validating and verifying the accuracy of converted data

Assist and provide application support throughout the project lifecycle

Assist with basic level conversion analysis

Prepare Change Requests (CRs) and follow up through resolution

Perform after hours call support as assigned

Commitment to NISC's Statement of Shared Values

Other duties as assigned

Qualification

Utility/Telecom knowledgeProject ManagementSoftware implementationData analysisChange managementCommunication skillsPresentation skillsProblem-solving skills

Required

Performing software implementations for Member/Customers and managing implementation projects

Providing application support to customers and validating the accuracy of their converted data

Training personnel on all aspects of the application and answering questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site

Assist and perform in coordinating basic software implementation project plans

Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan

Assist in validating and verifying the accuracy of converted data

Assist and provide application support throughout the project lifecycle

Assist with basic level conversion analysis

Prepare Change Requests (CRs) and follow up through resolution

Perform after hours call support as assigned

Commitment to NISC's Statement of Shared Values

Other duties as assigned

Preferred

Basic level knowledge of business-related software applications and services

Basic level knowledge of the Utility or Telecom industries

Basic level knowledge of Project Management processes and theory

Basic verbal and written communication skills

Basic level presentation and training skills

Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers

Basic research and problem-solving skills with a strong attention to detail

Basic level ability to organize and prioritize

Basic level ability to set and manage internal and external Member/Customer expectations

Ability to analyze data and draw meaningful business conclusions relevant to Project Management

Basic level ability to demonstrate initiative and accountability

Basic level ability to multi task and time manage

Moderate level ability to demonstrate professionalism

Basic level ability to troubleshoot

Basic level understanding of change management best practices

Basic level knowledge of Utility/Telecom software and software integrations

Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position

Bachelor's Degree in a business-related field or equivalent experience

Company

NISC

Glassdoor4.3

National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.

Founded in 2000

Lake Saint Louis, Missouri, USA

1001-5000 employees

http://www.nisc.coop/

H1B Sponsorship

NISC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (7)

2023 (1)

2022 (1)