kdc/one, Groveport · 4 months ago
Client Services Representative - Groveport
Groveport, OH
Full-time
Onsite
Entry Level
3+ years expKDC is a network of custom formulators and manufacturers in the beauty and personal care industry. They are seeking a Client Services Representative who will be responsible for customer support, managing relationships, and ensuring satisfaction throughout the order process.
Consumer Goods
Responsibilities
Become a key resource for customer support across shipping, purchasing, production, and accounting
Act as the customer’s voice within our site by advocating for their needs and ensuring satisfaction
Lead internal conversations to remove issues and improve service delivery
Own customer relationship, reviewing expectations, resolving issues, and escalating when needed
Balance customer needs with production realities by finding smart, efficient solutions
Manage and reconcile aged inventory, including billing for slow-moving or obsolete items
Handle miscellaneous billing with accuracy and timely documentation
Support internal teams with customer insights and updates
Partner with Quality and Shipping to ensure on-time delivery
Maintain confidentiality of sensitive customer and product data
Be flexible, support off-shifts and step in when needed
Qualification
Required
Bachelor's degree in Business Management or related field preferred (or 5+ years of account management experience in lieu of a degree)
Minimum of 3 years in customer service or account management
Tech-savvy: Comfortable with Microsoft Office, SAP, and navigating systems
Strong communication skills
Adaptable: You thrive in change and can handle multiple priorities
You work well independently and collaboratively
Must be able to lift up to 25 lbs occasionally
Expect a mix of sitting, standing, walking, and light physical activity
Exposure to motorized equipment like forklifts and pallet jacks
Climate-controlled environment with moderate noise levels
Company
kdc/one, Groveport
Our company currently operates 24 manufacturing facilities, 27 R&D labs and innovation centers with more than 15,000 employees around the world.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Wellington Weekly News
2024-02-17
PE Hub
2022-04-04
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