NEOGOV · 4 months ago
Digital Content Coordinator
Monroe, NC
Full-time
Onsite
Mid Level
$63K/yr - $94K/yr
3+ years expNEOGOV is seeking a Digital Content Coordinator to manage and develop the County’s communication platforms, including the public website and social media. The role involves ensuring accessibility and quality of content, collaborating with various departments, and overseeing website performance and social media strategies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintains the public website, including managing the content in the content management system, ensuring all content meets WCAG 2.1 AA accessibility standards
Manages processes for content contributors to publish content in an accessible format
Leads website redesigns and improvements in partnership with the external vendor, prioritizing accessibility and compliance with the ADA/Section 508
Collaborates with external vendor partner(s) to ensure the public website works optimally
Responsible for the technical and content management of the County intranet, including evaluating potential solutions to improve its efficiency
Manages processes for content contributors to publish content
Uses analytics and accessibility testing tools (e.g., WAVE, Axe, screen readers) to recommend and implement changes that enhance usability, design, and compliance
Develops, updates, and maintains website performance accessibility reports; shares findings with the team and management as needed
Stays abreast of all common web programs, formatting tools including HTML, and web accessibility standards
Creates webpages or microsites for special projects
Uses a variety of computer software, such as web page editors, Photoshop or other graphics editors, Concrete5, SharePoint, Adobe Acrobat, Microsoft Office, Google Analytics, and project management tools
Is competent in markup and scripting languages such as HTML
Manages scheduling and publishing content to the County’s social media channels, including Facebook, LinkedIn, X, Instagram, and YouTube
Develops, updates, and maintains social media performance reports; manages paid advertising campaigns; shares findings with the team and management as needed
Creates templates, bulletins, and reports in the County’s email marketing platform; automates communication between the email system and the website; manages incoming data flow from external systems; performs periodic cleanup of subscriptions and opt-outs; and offers training to new users on creating, scheduling, and publishing accessible and brand-consistent email communications
Manages the technical aspects of the County’s mass notification system used to communicate alerts to the public during emergency situations
Evaluates competing communications hardware and software regularly to ensure we are using the most efficient and effective tools to serve the public and employees
Collaborates with the Graphic Designer to ensure all communication assets on all platforms are consistent with our brand
Maintains positive and collaborative relationships with stakeholders throughout the County including elected officials, County management and employees, vendors, IT staff, and the general public
Performs other related duties as assigned
Qualification
Required
Bachelor's Degree in computer science, business administration, communications or a related field
Three (3) years of experience in managing enterprise-level content management systems
Must have experience with common website content management systems
Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy
Preferred
Bachelor's Degree in communications or related field
Five (5) years of experience in website development and management
Google Analytics 4 (GA4) certification
Benefits
HEALTH INSURANCE
DENTAL INSURANCE
LIFE INSURANCE
RETIREMENT
NC401(k)
457 DEFERRED COMPENSATION
FLEXIBLE SPENDING ACCOUNTS
DIRECT DEPOSIT
VACATION LEAVE
SICK LEAVE
SICK LEAVE TRANSFER FROM OTHER AGENCIES
HOLIDAYS
MILITARY LEAVE
CIVIL LEAVE
FAMILY & MEDICAL LEAVE ACT
PAID PARENTAL LEAVE
ADMINISTRATIVE LEAVE
VOLUNTEER TIME OFF
EMPLOYEE ASSISTANCE PROGRAM
AQUATIC AND FITNESS CENTER
NATIONAL COLLEGE SAVINGS PROGRAM
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase