Emerson · 8 hours ago
Customer Service Representative
Sherman, TX
Full-time
Onsite
Entry Level
4+ years expEmerson is a global leader in automation technology and software, and they are seeking a Customer Service Representative to support their Sherman, TX team. The role involves ensuring a positive customer experience by managing customer requests and building strong relationships through effective communication.
ElectronicsIndustrial AutomationInternet of ThingsLightingManufacturingSoftware
No H1B
Responsibilities
Providing superior customer service by managing all aspects of the customer perception utilizing customer relationship techniques and communication skills
Coordinating with Applications Engineering, Project Management, Logistics and Exports to establish acceptable dates for quotes, express, FAST, and pre-com orders
Reviewing and researching customer inquiries and issues and following up, with every customer request within 24-48 hours
Facilitating customer expediters and inspectors when required and follows through to acquire shipment and inspection releases
Qualification
Required
Associates degree or four years of experience in Customer Service with direct customer contact responsibilities
Strong organizational, planning, and communication skills
Strong critical thinking skills as well as effective problem-solving skills
Legal authorization to work in the United States - sponsorship will not be provided for this position
Preferred
Two (2) years of experience with Material Requirement Planning (MRP) and manufacturing business systems including Oracle
Understanding of Lean Manufacturing knowledge and tools
Benefits
Variety of medical insurance plans, with dental and vision coverage
Employee Assistance Program
401(k)
Tuition reimbursement
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave
Company
Emerson
Emerson is an technology & engineering company providing innovative solutions for customers in industrial and residential markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Lal Karsanbhai
President and Chief Executive Officer
Vidya Ramnath
Senior Vice President and Chief Marketing Officer
Recent News
2025-11-11
Company data provided by crunchbase